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如何使用素材让 AI 员工回复图片、音视频和附件？
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最近修改: 2026-07-17
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新手入门：如何搭建 AI 员工并接入网站和社媒渠道？
如何测试 AI 员工的实际接待效果？
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AI员工
AI 员工配置页功能介绍
如何设置 AI 员工人设？
如何获取 SaleSmartly 聊天会话 ID？
AI 记忆是什么？如何帮助 AI 员工延续客户沟通上下文？
如何让 AI 回复更像真人？
如何设置 AI 员工自动停止回复？
如何设置 AI 员工群聊回复？
如何让 AI 回复图片、音视频和附件？
AI 员工识图功能介绍
转人工服务
如何设置 AI 员工转人工？
为什么 AI 员工转人工没有生效？
知识库
如何为 AI 员工添加知识库？
如何使用文档添加产品介绍、操作说明等内容？
如何使用问答添加常见问题和对应回答？
如何使用素材让 AI 员工回复图片、音视频和附件？
技能与插件
技能
技能是什么？如何配置和使用技能？
如何设置 AI 员工主动回访客户？
如何设置 AI 员工收集客户信息？
如何设置 AI 员工更新客户标签？
如何让 AI 员工学习广告信息？
插件
插件是什么？工具是什么？
教程｜接入 Shopify 店铺实现用户查询订单 + 商品推荐
教程｜接入 Shoppass 店铺实现用户自助订单物流查询
教程｜接入 WooCommerce 实现商品查询推荐
自定义插件和工具
为什么 AI 员工没有按预期调用工具？
统计分析
统计分析功能介绍
如何查看 AI 员工消耗详情？
如何查看 AI 员工对话接待详情？
会话解决状态说明
常见问题
AI 员工回答不符合预期时如何排查？
为什么客户发送消息后，AI 员工没有回复？
如何让 AI 员工只接待新客户，老客户由人工接待？
为什么修改 AI 员工配置后，回复没有变化？
AI 员工回答效果不好，如何优化？
如何授权同步HelpLook知识库？
价格方案
消息额度与定价
如何申请开发票？
更新日志
更新日志-2026.9
更新日志-2026.8
更新日志-2026.7
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